Lots of persons who start using their 1st hosting account, or change companies, frequently have questions with respect to how given procedures are done or confront obstacles when setting up different things, including e-mails, site settings, etc. That is why, a lot of web hosts have compiled documentation with the most frequently asked questions and problems so as to help their clients receive info quickly and easily. As a result, the customer service team members can focus on actual issues that particular clients may be facing, since the solution for the minor things will be available online and customers will be able to resolve them without having to touch base with the customer service staff. Having thorough documentation is critical, particularly for new clients without any prior experience, because the hosting service involves plenty of features and many individuals can become perplexed about what action to take. A good knowledge base can both help you carry out the operations that you wish and learn how the web hosting service works in general.
Extensive Online Documentation in Cloud Hosting
All cloud hosting that we are offering feature an extensive knowledge base where you can find all you need to know in regard to your web hosting account. Whether you’re intending to create a brand new MySQL database, to forward a domain name using an .htaccess config file or to set up an email account on your desktop PC or handheld device, you can simply read our help articles and all the information that you require will be there. When you visit a particular section of your Hepsia Control Panel, you can see articles that are associated with the functions that can be accessed through it. In case you would like to see the complete archive of articles and get familiar with all the features that Hepsia is offering, or only to read general info about the hosting service, you can browse the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our absolute best to encompass any predicament that you might experience, but if you don’t find the information that you need, you can always touch base with us, as our client service staff is available to you 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature an elaborate article repository where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it on the basis of the feedback that we have acquired from our clients through the years and, as a result, our articles deal with specific issues that you may confront and propose the very best means of solving them, for instance getting a 500 Internal Server Error message or being unable to send e-mails from your desktop PC although you have the correct SMTP server settings. The articles are available in every section of the Control Panel and you can browse them at any time. They can help you widen your knowledge not only about our services, but also about the web hosting realm as a whole, as they contain comprehensive guides and general info such as what cron jobs or file permissions are.