There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. This is the easiest channel of correspondence for several reasons. In case no tech support team member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste large pieces of information without worrying about typos, and if a given problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which means that if you need to supply information or to follow instructions, you will need to use no less than 2 different systems and this number might grow in case you want to manage a couple of domain names. Plus, many hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting feature an integrated ticketing system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in one and the same place – payments, website files, e-mails, tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks of the mouse without signing out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you resolve any particular problem before you actually post a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you would like to contact our client service staff representatives, you will be able to post a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different client support platform like you’ll have to do with most hosting companies on the market. Our integrated trouble ticket system will enable you to open a new ticket easily and to search through older tickets using an intelligent search filter. In addition, you’ll be able to browse the applicable knowledgebase articles that our system will present you with on the basis of the category that you choose for your new ticket. You can carry out all the abovementioned things without leaving your Control Panel at any moment, which goes to say that if you stumble upon any challenge or have an inquiry, you can get in touch with our technicians and fix the specific issue in less than 60 minutes through one support platform.