There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. This is the easiest channel of correspondence for several reasons. In case no tech support team member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste large pieces of information without worrying about typos, and if a given problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which means that if you need to supply information or to follow instructions, you will need to use no less than 2 different systems and this number might grow in case you want to manage a couple of domain names. Plus, many hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.