If your hosting provider provides live chat support, you can talk with an agent live and learn helpful info or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with web access, so that you will not pay any fees when you are in a different state or country. What's more, it is a lot easier to copy and paste data like domain names, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The real-time chat is also a much quicker approach to contact your website hosting provider's support team as compared to using a ticketing system. What's more, if some issue needs more time to be resolved, you can do something different while you wait for guidance on the live chat, so you will not lose time - something that's impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we provide live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the cloud hosting that we supply if you are not among our customers yet, or about basic and billing questions if you already have an account. Although for entirely tech issues you'll need to open a ticket to the tech support team, as such matters require extra time to be dealt with, you may still get in touch with us through our live chat for some technical info. To give you an example, we will assist you to set up an e-mail address in your email client or troubleshoot multiple issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is available every day, even on holidays and weekends. It is the perfect way to find out more about our Linux semi-dedicated plans in case you don't have an account yet or to have an issue resolved in case you're a client and our customer care representatives will help you right away regardless of the time of the day you join our chat. In case you wonder which package is more suitable for your sites, in case you need a piece of advice whether you should order a particular upgrade and how to order it or if you have problems installing an email account on your computer, you're able to get in touch with us and we'll provide you with the necessary details promptly. The live chat is available even after our phone lines are off for the day, therefore if you have an account with us, you can rest assured that you'll always find timely assistance with any kind of question or trouble that comes up.