If your hosting provider provides live chat support, you can talk with an agent live and learn helpful info or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with web access, so that you will not pay any fees when you are in a different state or country. What's more, it is a lot easier to copy and paste data like domain names, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The real-time chat is also a much quicker approach to contact your website hosting provider's support team as compared to using a ticketing system. What's more, if some issue needs more time to be resolved, you can do something different while you wait for guidance on the live chat, so you will not lose time - something that's impossible in case you are on the telephone.