If you are a website owner, a problem may always show up and it does not necessarily have to be related to the hosting service itself. For instance, something might go wrong when you bring a software app up to date or some crucial data may be modified or erased by mistake. Irrespective of what the nature of the problem may be, you’ll need to get in touch with the help desk support team and ask them to recover a backup or to help you solve the problem that you’re experiencing. How quickly they’ll do that will predetermine the span of time that your sites will be unavailable. For given websites like social networking websites or e-shops, a repetitive downtime interval too often equals losing clients and money. Thus, it is exceptionally important to use the services of a web hosting company that offers not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting around for hours, or even all day, to obtain a response to an e-mail or a ticket. Irrespective of when you get in touch with us, we will lend you a hand within no more than 1 hour with any technical or pre-sales inquiries that you may have. In reality, our real reaction time rarely exceeds 20 to 30 minutes. As we’re at your disposal day and night, you will always get support in a timely fashion and we know precisely how crucial this is in the electronic world. Soon after you contact us, we’ll answer your questions. In case you bump into any technical obstacle, we will deal with it for you, or we will supply you with all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a helpdesk ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within less than sixty minutes. You can touch base with us whenever you like in regards to technical, billing or general matters and given the fact that we will be at your service night and day, you’ll always obtain assistance in no time. Based on the particular question or issue, we will supply you with more info, fix the obstacle if it has been caused by something that is within our reach or instruct you on what to do on your end if you have to fine-tune a given setting for a software application that we do not have access to. You can just forget about waiting around for a day for every response. Actually, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.