Although this isn't the mainfactor to distinguish a dependable cloud hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you'll be able to reach someone every time you're looking for help. The phone support for website hosting services may range from general to dedicated, therefore the problems which can be resolved with a phone call differ based on the company. Usually, these issues are simpler and include billing or first level technical issues because more complex tasks often need a support ticket where both you and the administrators can follow what is going on with a given issue. However, being able to call your service provider can save you lots of time and efforts for the numerous tiny problems that will eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs per day, you'll be able to call us and speak with one of our customer support agents to get more info about the cloud hosting that we supply and make sure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we now have phone numbers on three continents so that you will be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you will be able to call about general and billing issues, and about some technical matters. In case the problem is strictly technical or it needs longer time to handle, you should go through our ticketing system, that will allow both you and our technical support team to keep track of the information provided by each side.
Phone Support in Semi-dedicated Servers
Any time you want more details for the Linux semi-dedicated plans that we provide, you are able to call any of the three support phone lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you'll be able to check ahead of time if our services are appropriate for your sites. In case you're already our customer and you have a semi-dedicated account, you can get in touch with us on the phone for 14 hours daily about any billing or basic issues. For strictly technical problems you will be able to use our ticketing system and get in touch with our technical support as someproblems just need longer time to be solved, still we will assist you on the phone with a number of minor tech issues as well, saving you time and efforts.