Being able to contact your cloud hosting supplier when you have any sort of questions or encounter any difficulties is quite important and how quickly they'll reply and react could be essential, in particular when your website is business-oriented, as more downtime often means losing potential clients. The support options are usually a quick way to identify actual suppliers from resellers. The latter generally respond just to emails or support tickets and you may have to wait for a day or even more to receive a reply. If the trouble needs a couple of responses, you will end up losing several days so as to have a simple problem fixed. With a genuine and trustworthy hosting provider, you should be able to get in touch with the support anytime and get a timely reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services before you make a purchase or you are a current customer and you have any question or some difficulty, you can contact us anytime, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more complex matters or any issues that require additional time to analyze and take care of. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of only one hour, therefore regardless of what your issue is, it'll be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get well-timed help, particularly if your web site is not functioning efficiently for some reason. Our Linux semi-dedicated plans feature 24/7 customer and tech support, thus in case anything comes up, you're able to use plenty of methods to contact us - phone line with several local numbers around the world, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you're able to receive extra information about our solutions, or we will assist you with simpler tech problems. The second two methods are for strictly technical problems or everything that is more time-consuming considering that it is easier to follow the dialogue between you and our support team. The guaranteed max reply time for them is only an hour, the actual one - 15-20 minutes, so you won't have to wait for a whole day in order to get support like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. If you are an active customer and you need help with a technical issue which requires more time to investigate or resolve, you can open a ticket from your billing account or you'll be able to send an e-mail message and we will take care of the problem and send you a reply within 1 hour. The response time is warranted 24/7, including weekends and holidays, however for the majority of issues it takes less than half an hour to get support. The support service covers the VPS plus all the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone when you manage an entire server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour response time guarantee whatever the problem. This service is absolutely free for all of the difficulties with your server or the software that was installed by our admins during the setup, therefore you're able to contact us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual answer time for both rarely surpasses 30 mins because we have admins available 24 / 7. If you require general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you can employ our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you will be able to add to your server package through your billing Control Panel.