A 99.9% Server Uptime
Our cloud hosting platform is based on a reliable, top–hole hardware architecture and a heavily modified Linux distribution. That’s why, no matter what your website is, or how many visitors you have, or even in case there is a DoS attack, our physical servers will remain up and running and your websites will remain visible online.
All our cloud hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s crucial that you also set up your own network architecture. That is why we set up a custom–configured internal network in all our data center facilities. Based on top–of–the–line Juniper switches and routers, our internal network allows for hyper–fast data transfer speeds and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, no matter which hosting offer you’ve opted for.
A 30–Day Money–Back Guarantee
Although we have given our best to decrease all potential risks with our cloud hosting plans and while we provide outstanding tech support, there are instances when the client simply isn’t content with what we have to offer. Or he needs to switch to a more robust web hosting service, like a VPS server or even a dedicated server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t pleased, we will give you a reimbursement.
24/7 Technical Support
We have carefully selected each single member of our 24x7 support team to ensure that we can provide the best possible support that you can get. Each of our tech support engineers has several years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are available 24–7–365 – you can touch base with them at any time and they’ll get back to you ASAP.
Their average response time is below 20 minutes, while with many other hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in less than an hour.