Client Support Channels
A One–Hour Ticket Response Guarantee
Each support request you send to us will be responded to within maximum one hour. If for any reason whatsoever your support ticket or email needs further assistance from a server admin, we will without delay forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Managed Services package, any of the tasks included there will be executed at a time that is suitable for you.
An Outstanding Tech Support Service
If you need assistance while using our Online Control Panel or with any of the applications that we’ve pre–installed on the server for you, do not hesitate to contact our client support team anytime via the ticketing system. Also, if you need help managing your dedicated hosting server, you can order the Managed Services package, that includes OS updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, backup disk space, etcetera.
A User–Friendly Help Area
Our Online Control Panel was installed by default for every dedicated web hosting plan. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions that demonstrate all the actions that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.