Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find an in–depth Help Center section offering heaps of instructional articles and frequently asked questions. They are answered by our support team of skilled technicians. Just type in your question and our clever software will return the most suitable answer.

  • Top quality support service
  • How–To Video Clips

  • For those who want to find out how to address a typically encountered issue by watching a how–to video, we have added a selection of video tutorials to our Online Control Panel. All the instructional videos are concise and easy to understand. They offer you visual presentations of various website management operations.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock client support service with a 60–minute response guarantee. A team of well–trained technicians will be at your disposal to answer all the enquiries that you could have. During non–busy periods, an answer will be offered in even less than twenty minutes.