Support and Help Channels
A 60 minutes Inquiry Response Warranty
Each ticket you post to the tech assistance Department will be attended to in approximately one hour. The general problems are going to be addressed immediately. Yet, if the support question you have sent calls for the help of a competent technician, we’ll send the ticket to him and will notify you about the delay.
Top–quality Customer Help Service
We are working for you 24/7 to provide information and client support as well as to help you with any issue that you might stumble upon while you are supervising your virtual server. We’re able to support you with all pre–configured software packages, like your OS, server management panel (with respect to the VPS type) and the Online Control Panel created 100% by our developers.
An Educational Help Section
An extensive and frequently updated collection of articles is built into our in–house built Online Control Panel. It gives you quick tips about how to perform all of the standard website supervision jobs. The Help area provides in–depth how–to tutorials and step–by–step video training. You can access the Help section by clicking the Help or Video buttons in the upper right corner of each Control Panel section.